Return Policy
Our return policy differs depending on the product sold. Memberships paid in full, tanning lotions, cooler drinks, Go Cards and protein shakes are not refundable. Clothing can be returned for in store credit when unworn and unwashed, tag attached and with the original receipt. Personal Training sessions and Boot Camp packages require 24 hours notice in order to cancel. Any sessions missed with less than 24 hours notification are forfeited and are non-refundable. Tanning, Infrared Sauna, World Gym Memberships and World of Rewards advertising packages are non-refundable and if administration deems possible, we may allow in store credit.
Privacy Policy
Welcome to World Gym! Your privacy is important to us. World Gym is committed to safeguarding the privacy of your data whilst providing you with a personalised, fun, and valuable fitness experience. This privacy policy explains when and how personal information is collected, used, disclosed and protected with respect to World Gym. By using World Gym, you consent to the privacy practices described in this policy, as modified from time to time by us. Please carefully revise this policy periodically to review any changes made to it.
What is Personal Information?
Personal information is defined as information that specifically identifies an individual such as a username, name, address, telephone number, e-mail address, or other account number, and information about that individual's activities when directly linked to that person such as information about his or her use of World Gym. Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you.
Personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of places, products, services or customers, from which individual customer identities have been removed. In other words, information about how you use a service may be collected and combined with information about how others use the same service. Aggregate data helps us understand trends and our users' needs so that we can better consider new features or otherwise tailor World Gym to better suit our members needs.
Personal Information We Collect
We collect personal information in a number of ways when you visit our web site. For example, we collect personal information when you:
- sign up to any of our e-mail newsletters;
- submit a questionnaire
- apply for a week free trial
- contact us by e-mail for any reason.
How We Use Personal Information?
In general, we use personal information to process your requests and provide you with service or to inform you about other products or services we think will be of interest. When we use personal information in our marketing efforts, we provide you with options and do not disclose the information to third parties. We also use personal information to gain an insight into what demographic of members we currently have and use it to determine what kind of marketing efforts we should use.
Sharing of Personal Information
We do not sell, rent or share personal information with third parties without your prior consent. However, with credit card transaction processing, the terms of the service provider’s privacy policy will apply as do their terms of business and we are not responsible for their use of the data so please make sure you read their policy and terms carefully before proceeding.
In addition, we may disclose personal information in the good faith belief that we are lawfully authorised to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of World Gym, our users, our employees or the public. Information about our users, including personal information, may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets or acquisition but they will be legally bound to keep the information secure and only to use it consistent with this policy in the event of the deal proceeding.
Links to Other Websites
Links from our website to third parties or to other sites are provided for your convenience. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party's privacy policy, so we are not responsible for the content or privacy and security practices and policies of websites to which we link and we recommend you read them before disclosing any personal information. This includes the link to our credit card payment processors.
Comments or Concerns
We always welcome feedback from our members. If you have any comments or concerns about this privacy policy or would like to contact us for any reason, you may reach us at 250-869-8004.
Terms and Modification to this Privacy Policy
By using the website, you consent to the terms of our privacy policy. World Gym may modify this privacy policy at any time and you should check our privacy policy periodically to ensure that you are aware of any changes to it since your continued use of website is deemed to constitute your consent to any changes to it.
Terms and Conditions
Store Policies
World Gym unconditionally guarantees all products we sell at our facilities to be free from defects in materials and workmanship. We will gladly replace defective items or issue a refund if desired. If you're not satisfied with your purchase for any other reason, don't hesitate to contact customer service. We will gladly exchange any item that you're not completely satisfied with. Please note the following return guidelines.
- Merchandise must be returned in original condition within 14 days of purchase (Items that have been laundered or altered in any way cannot be accepted for exchange or return).
Exchanges/Returns
Defective Merchandise: Flaws in materials/workmanship or shipment of wrong size, color or item originally ordered.
Refunds
If a refund is desired, a credit will be issued to the customer’s credit card upon receipt of returned merchandise (usually within 10 business days).
